Hostipe Refund & Cancellation Policy

Effective Date: January 1, 2024 • Guarantee Period: 30 Days

Risk-Free Hosting: We stand behind our high-performance infrastructure. If you're not completely satisfied within your first 30 days of service, we will refund your hosting fees with zero hassle.

1. 30-Day Money-Back Guarantee

Hostipe offers an unconditional 30-day money-back guarantee on select hosting plans for first-time accounts. If you cancel your eligible service within thirty (30) calendar days from the original registration date, you will receive a full refund of the hosting service fee.

2. Services Eligible for Full Refund

The following services qualify for our 30-day money-back guarantee when purchased by new accounts:

  • Shared Cloud Hosting: Annual, biennial, or monthly plans.
  • Managed VPS Hosting: Base virtual private server monthly and annual subscriptions.
  • WordPress Hosting: All managed WordPress tiers.

3. Non-Refundable Items & Fees

Due to registry costs and external third-party licensing fees, the following items are strictly non-refundable:

  • Domain Name Registrations & Transfers: Once a domain is registered or renewed with ICANN, registry fees are non-refundable. If your package included a "Free Domain", the standard retail registration fee will be deducted from your hosting refund.
  • Dedicated Servers & Bare Metal: Custom-built server hardware and provisioning setups.
  • SSL Certificates: Issued certificates cannot be revoked for refund after 7 days.
  • Software Licenses & Addons: cPanel, LiteSpeed, CloudLinux, WHMCS, or Windows OS licensing fees.
  • Administrative & Migration Setup Fees: One-time custom configuration labor charges.

4. How to Request a Refund

To request a refund, follow these simple steps:

  1. Log in to your client account at my.hostipe.com.
  2. Navigate to Services → My Services, select the active package, and submit a Cancellation Request.
  3. Open a Billing Ticket at Support Tickets or email billing@hostipe.com referencing your invoice number.

5. Termination for Terms Violation

Accounts terminated due to violations of our Acceptable Use Policy (e.g., spamming, hosting phishing sites, malware distribution, or DMCA non-compliance) are not eligible for any refunds.

6. Processing Timeline & Methods

Approved refunds are credited back to the original method of payment (Credit/Debit Card, PayPal, or Account Credit) within 3 to 7 business days depending on your financial institution's settlement times.